Cancellation of Order
How can I cancel my order? I have not paid yet.
no payment is received for an order paid for by wire transfer or check, the
order is suspended in our system. The product will not be delivered. We will
remind you about this open order by e-mail, so that you can either make a
payment or cancel the order yourself using the link contained in the e-mail.
generally reserve the right to withdraw from the contract in the case of non-payment.
can I cancel my order? I have already paid.
For questions about a cancellation, please
contact our customer service team in writing (by e-mail) and briefly explain
why you would like to cancel the order. Email
us details on firstname.lastname@example.org
Your request will be reviewed within 2 business days. We will
notify you of the result by e-mail. Any credit will be refunded to your
credit/debit card, if used when ordering, or you will receive payment in the
same mode you used to get us paid.